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Image by Pawel Czerwinski

The Celestial Alchemy: Frequently Asked Questions (FAQs)

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General Services

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  • What services do you offer?

    • We offer photography and VFX services for fashion and e-commerce clients. This includes product photography, model photography, ghost mannequin photography, 360° product photography, and various visual effects to enhance your product visuals.

  • What types of products do you photograph?

    • We have experience photographing a wide range of products, including clothing, accessories, jewelry, beauty products, home goods, and more.

  • Do you offer location shoots?

    • While we primarily work in our studio, we also offer location photography for specific projects. Please inquire about specific needs and availability.

  • Do you provide stylists, hair and makeup artists, or models?

    • We can connect you with trusted stylists, hair and makeup artists, and models for your project, but these services are typically provided at an additional cost.

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Project Process and Delivery

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  • How do I get started with a project?

    • Contact us through our website or email to discuss your project and receive a free quote.

  • What information do you need from me to get started?

    • We will need details about your project, such as the type of product, desired outcomes, and any specific requirements.

  • What does the typical project timeline look like?

    • The timeline will vary depending on the complexity of the project. However, we will provide you with a detailed timeline in our proposal.

  • What format will I receive the final images in?

    • We typically deliver high-resolution digital files in JPEG and/or PNG format. We can also provide other formats upon request.

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Fees and Payment

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  • How much do your services cost?

    • Our pricing is project-based and depends on various factors like the scope of work, complexity, and turnaround time. We will provide you with a detailed quote outlining the total cost before starting the project.

  • What are your payment terms?

    • Payment terms are specified in our proposal and typically involve a deposit upon booking and remaining balance due upon project completion.

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Copyright and Usage

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  • Who owns the copyright to the final images?

    • You own the copyright to the final approved deliverables created for your specific project.

  • Can I use the images for commercial purposes?

    • Yes, you can use the final approved images for any commercial purpose related to your business.

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Additional Questions

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  • Do you offer any retouching or editing services?

    • Yes, we offer basic retouching and editing services as part of our packages. Extensive editing beyond the scope of the initial project may incur additional fees.

  • What happens if I need revisions to the final images?

    • A limited number of revisions are included within the agreed-upon fees. Major revisions or changes exceeding the initial scope may incur additional fees.

  • How do you ensure the security of my information?

    • We take data security seriously and have implemented various measures to protect your information. This includes secure storage practices and password protection.

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We encourage you to contact us if you have any further questions about our services.

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